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FAQ’s

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“I’d like some advice, not necessarily a referral…”

Please contact our team on admin@islandreferrals.co.uk with as much information as you wish to give. To enable us to give you a full answer, please include a 3-4 line summary of the case, and attach any radiographs and original lab results (such as blood, cytology, and/or histopathology reports), and the full clinical history. Make sure you include a day time phone number, and an evening number if you don’t mind us calling you back after hours. 

Please note – radiographs sent as JPEGs are often fine for orthopaedic enquiries if the quality is reasonable, but sometimes DICOM files are better. You’ll need to transfer the larger DICOM files using a file-sharing site eg: wetransfer.com – alternatively please burn them onto CD/DVD or memory stick and post them to Amy Brewer, Referrals Coordinator, Island Referrals, Island VetCare, Brading Road, Ryde, PO33 1QG

If you prefer, or if the case is more urgent, please call 01983 214747 for a chat with one of the team and we can let you know what your options are.

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I’d like to refer a case…”

For same day or next-day cases: please call 01983 214747 to discuss the case directly with the Referrals Team. You’ll also need to email across a 3-4 line summary of the case, and attach any radiographs and original lab results (such as blood, cytology, and/or histopathology reports), and the full clinical history including up-to-date owner contact details, to admin@islandreferrals.co.uk. For insured pets, please include an up-to-date figure of the total amount spent on this condition at your practice, so this can be factored in to the owner’s decision making.

 

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Which specialist disciplines will see cases at Island Referrals?…”

 

Clinical cases don’t come through the door conveniently labelled with their diagnosis, and the way we choose to divide medicine (human and veterinary) into seemingly-convenient organ-based systems of expertise has, unfortunately, led to a fragmentation of care, and a loss of central case overview – often to the detriment of the patient.

Island Referrals seeks to change this by championing the role of the skilled generalist working with the full support of other Specialist colleagues, either in person or remotely using Telemedicine links. This arrangement means we can provide the broadest, high-level service we can, with the lowest overheads and therefore the lowest costs. Should it become clear that the needs of the patient are beyond the service on offer at Island Referrals, we will call you to discuss your preferences for ongoing referral, and will help make the necessary arrangements if required.

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“I’m not sure whether this case is suitable to be treated on the Island – what do I do?…”

Please contact our team on admin@islandreferrals.co.uk your case information with our team as it should be possible to work out a likely initial plan over the phone, before your client commits to coming over. It may be that a consultation is still needed, including a more in-depth discussion of the history, plus a detailed physical exam. If it turns out that our advice is to seek referral to a different centre, then at least the owners have looked at the local option first and can feel confident that they need to travel further afield – this time!

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“What is the relationship between Island Referrals and Island VetCare?…”

Island Referrals is a part of Island VetCare Ltd, which has two equal Directors, Ian Nicholson and Matthew Twitchett. Ian runs the referral side of the practice, and Matthew runs the small animal general practice side, under the same roof. The two sides of the practice share some equipment, facilities, and staff, to the benefit of all. Island Referrals has a visibly separate identity to Island VetCare, including a different email address, and website.

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“If I refer a patient to Island Referrals, might I lose my client to Island VetCare?…”

Island Referrals relies on its reputation, and on the goodwill of the other vets on the Island – and we will work hard to earn, and keep, your respect and trust. We operate a “no transfer after referral” policy.  Island VetCare will not accept a new client if their pet has been referred to Island Referrals within the previous six months, unless exceptional circumstances exist which will involve full discussion with you.

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“Why should I refer to Island Referrals over my usual referral centre?…”

Only if you feel like it might be the best thing for that particular patient and owner.

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“I want to improve my own surgical confidence and skills – can Island Referrals help me?…”

We operate an open-door policy to our veterinary and registered veterinary nurse colleagues and students, please contact us to arrange a visit.